Factory Cabins Delivery Service Procedure.
Our haulage company aim to deliver your cabin within 5 days of taking delivery (once arrived in uk) Although there may be slight delays due to seasonal demand and unforeseen circumstances.
(b) You must accept your delivery within 14 days of contact from us (Charges apply after 14 days @ £15 per week)
(2) Delivery Days
We do not deliver on Saturdays, Sundays or on recognized UK Bank Holidays (including arrangement for Scottish and Northern Ireland Bank Holidays that do not apply to the entire United Kingdom).
(3) Delivery Prices
All Log Cabins prices quoted include VAT and delivery costs to mainland UK addresses. excluding Scotland – Wales Northern Ireland. The cost will depend on the size of the cabin and related accessories ordered. Please contact us for a delivery quote.
(a) We can deliver to areas that are not Mainland UK, please contact us for a quote.
(b) All such deliveries will be subject to an additional charge which will be costed by us.
(5) Notification of Delivery
(a) Our haulage company will contact you by telephone when your Goods are ready to be dispatched to you.
(b) You must advise us of any change to your contact details as soon as possible, and definitely before the delivery date.
(6) Delayed Delivery
(a) Factory Cabins cannot guarantee delivery times (AM-PM).
(b) We will contact you as soon as we become aware of a delay to your delivery. Factory Cabins Delivery Service will use the contact details that you have provided us with and cannot be held liable for any inconvenience or other delay caused to you if we are unable to contact you by using those details.
(7) Premises and/or road restrictions
(a) At the time of placing your order you must advise us of any physical or other factors that could prevent successful delivery of your Goods.
(b) All deliveries are undertaken by one of our Carrier’s employees.
(c) All deliveries are to the kerb – side ONLY. Our Carrier is unable to deliver to gardens or any other areas within your property. (d) If our Carrier is unable to deliver your Goods then we reserve the right to deduct the delivery and return costs from the purchase price of the Goods.
(8) Signing for your Goods
(a) Only adults aged 18 years and over can accept Goods from our Carrier. A signature from an individual younger than 18 years of age CANNOT be accepted by our Carrier or by us as a successful delivery.
(b) If the delivery is to public premises, such as, but not limited to, a hospital, airport, hotel, or other business premises, we will consider that the person who signs to confirm receipt of the Goods is authorized to do so on behalf of the public premises. Our Carrier will accept this signature as proof of delivery.
(c) Due to the size, packaging and nature of the Goods that our Carrier will deliver, you may not be able to fully check the condition of the Goods.
(d) You must sign our Carrier’s delivery note to indicate that you have received the Goods. You must also add the word ‘Unchecked’ to the delivery note so that it is clear that you have not been able to check the condition of the Goods (unless point (f) applies and the Goods are visibly damaged.
(e) If you sign the Carrier’s delivery note/form/computer device in any other manner, we will deem that you have accepted the Goods as being of satisfactory quality.
(f) If your Goods which you consider have been seriously damaged DO NOT ACCEPT DELIVERY and contact us immediately by telephone on 01452 223591. Please refer to 13.3 of the Terms and Conditions.
(9) Advising us of any damage to your Goods
(a) Please contact us via any of the usual channels.
(b) We will require photographic evidence of the damage that you advise us of.
(10) Cancelling your Order after the Goods have been dispatched
(a) Please telephone us on 01452 223591 immediately to advise us that you wish to cancel your order.
(b) We may charge you for the return carriage of your Goods which will be deducted from the refund of your order.
(c) We will advise you of the costs of return carriage before we confirm that your order has been cancelled.
(11) Cooling-off period / Return of Goods
(a) You have a statutory right to a cooling off period.
(b) This period begins once your order is placed and deposit accepted by Factory Cabins Delivery Services.
(c) If you change your mind about the Goods within this period, please notify us in writing via email to firstname.lastname@example.org or via the post to the registered company address stating the reason for the return to arrange collection via our Carrier.
(d) You will be liable for the return costs and our Carrier will invoice you directly. Our Carrier will collect your Goods once they have received cleared funds.
(e) You are responsible for ensuring that the Goods have been packed so that they are not damaged by your carrier during transit. We cannot refund your order if the Goods are received in a damaged state.
(f) We will check all Goods that we receive before refunding the cost of your order (minus any charges and re-stocking fee as per our terms and conditions).